Most orders ship within 1-3 business days. If you do not receive an order confirmation email within 2 weeks of placing your order, you can contact us at firstname.lastname@example.org for a status update on your order. Please note that USPS and UPS are also experiencing delays with delivery. We are unable to offer any expedited shipping options at this time.
The above are processing times and do not account for package transport time. You will receive a shipping notification with tracking information once your order leaves our facility.
REFUNDS + EXCHANGES
At Hickory Grove Co, all of our products are carefully inspected before they are shipped to insure the best product quality. Used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to Hickory Grove Co within 5 days of delivery.
If you have received the wrong product or are missing a product in your order, please let us know within 7 days of your order being delivered.
You may return your unused products for a full refund of your purchase price, less shipping and handling within 7 days of delivery. The product must be in original conditions with no usage or damage. The customer is also responsible for paying return shipping charges. Please contact us at email@example.com for further details.